“Since we started doing journeys, our engagement scores have gone up and our attrition rate has dropped. “
I’m often asked why we do so many journeys. I then think about you and your 5000+ colleagues. Why do you all want to work with Worldpay? Why do we attract and retain brilliant talent? Then I think of hundreds of thousands of our customers and how important we find it to get things right for them. Why do they keep on doing business with us? I even think of our competitors; why don’t they simply copy what we do?
The answer to all these questions is; our culture. We genuinely believe that others can copy our technology, products, pricing and business models. But the one thing you can’t do is replicate culture. The way we bring together all our people, with their talents and skills, is unique. That’s what makes us Worldpay.
Over the past few years we’ve tried really hard to put all the ingredients in place that will make Worldpay a great place to work. Journeys have been integral to this. We think about our
investment in journeys very carefully. They are the single biggest line item in our Development budget. So we do them purposefully, but we also do them because we know they give us an enormous return.
Since we started doing journeys, our engagement scores have gone up and our attrition rate has dropped. Over the last four years we have seen our attrition rate fall by 50%, this is extremely important because it drives value in the long term. Customers get consistency in who they deal with. Teams retain their leaders. Compare that to a situation when a department has three different bosses in 20 months. That’s draining for everyone involved.
We have a unique and distinctive culture. It’s up to our people to take the very best of Worldpay and make it even better. That’s not going to happen unless you give them the opportunity to dig deep, take responsibility and get the best out of themselves.
Developing that kind of leadership doesn’t just happen on its own. And that’s why we went several times to Sicily, Croatia, Jordan, Catalonia, Thailand and Morocco. With amaseu as our guides to peak performance.
Going the Distance
“The cynics become the greatest believers and contributors.“